Question 1

How does Telvona AI work?

Accepted Answer

You forward your business calls to Telvona AI. Our AI receptionist answers in a natural, professional voice, handles enquiries, captures lead details, books appointments and escalates urgent calls when needed.

Question 2

Can it answer calls 24/7?

Accepted Answer

Yes. Telvona AI never sleeps. It answers every call day or night, including weekends, public holidays and after-hours.

Question 3

Can I customise responses?

Accepted Answer

Absolutely. We build a custom greeting and tailor the AI to your business information, services and the way you like to speak to customers.

Question 4

Does it sound human?

Accepted Answer

Yes. Telvona uses a natural, conversational voice. Most callers can't tell they're speaking with an AI receptionist.

Question 5

How long does setup take?

Accepted Answer

Most businesses are live within a few days. We handle the configuration and training so you can focus on running your business.

Question 6

Can it transfer calls?

Accepted Answer

Yes. Call routing and escalation are included so urgent or important calls can be forwarded to the right person.

Question 7

Can it book appointments?

Accepted Answer

Appointment scheduling is available as an optional add-on, with calendar integrations to keep everything in sync.

Question 8

Are integrations available?

Accepted Answer

Yes. CRM, calendar, SMS and custom integrations are all available as optional add-ons as your business grows.

Question 9

Is support included?

Accepted Answer

Every plan includes ongoing support to make sure your AI receptionist keeps performing.

Question 10

What industries are supported?

Accepted Answer

Medical, dental, legal, accounting, real estate, trades, automotive, consulting, hospitality and small businesses of all kinds.

Question 11

How much does it cost?

Accepted Answer

Our AI receptionist starts from just $59/month. Advanced capabilities are available as optional add-ons so you only pay for what you need.

Question 12

Is Telvona AI Australian-focused?

Accepted Answer

Yes. Telvona AI is built for Australian businesses with local setup and an Australian business focus.

Question 13

Do I need new phone hardware?

Accepted Answer

No. You simply forward your existing business number to Telvona AI — no new hardware required.

Question 14

What happens to my missed calls now?

Accepted Answer

Instead of going to voicemail, every call is answered, the caller is engaged, and the details are captured and sent to you.

Question 15

Can it capture leads?

Accepted Answer

Yes. Lead capture is a core included feature. Telvona records caller details and enquiry information for every call.

Question 16

Can it handle high call volumes?

Accepted Answer

Yes. Telvona AI can answer multiple calls at once, so callers are never left waiting on hold.

Question 17

Can it answer customer FAQs?

Accepted Answer

Yes. Telvona responds to common questions about your hours, services, location and more using your business information.

Question 18

What if a call needs a human?

Accepted Answer

Telvona intelligently escalates and routes calls that require a person, so important matters are never missed.

Question 19

Can I add features later?

Accepted Answer

Yes. Start with the $59/month plan and add advanced capabilities as optional add-ons whenever you're ready.

Question 20

How do I get started?

Accepted Answer

Book a demo or get started today. Tell us about your business and we'll have your AI receptionist live within days.

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